Email preferences and reply-to addresses

Where to find it

Settings → Email Preferences. The page combines two cards: Email Signature (covered separately in Configuring your email signature) and Reply-To Setup.

Reply-To configuration

Two fields:

• Reply To Email — the address candidate replies should land at. Validates as a real email format.
• Reply To Label — the friendly name shown in the From / Reply-To header (e.g. "Acme Recruiting").

Save with the Update Reply To Settings button.

How it interacts with the email integrations

If you've connected your inbox via Settings → Integrations (Outlook, Gmail, or Dedicated Email), outbound emails go through that mailbox. Setting Reply-To here lets you have:

• A personal mailbox as the sender (so the email feels personal).
• A shared address (e.g. jobs@yourcompany.com) as the reply-to (so replies land in the team queue).

Common patterns

• Recruiter as sender, shared inbox as reply-to — high-personalization outbound, centralized inbound.
• Shared inbox as both sender and reply-to — set up the Dedicated Email Address integration; everything flows through that address. Don't even need this Reply-To override.
• Personal mailbox as both — leave Reply-To empty if you want everything routed to your personal address.

Out-of-office handling

If you set out-of-office on Gmail/Outlook, candidates emailing your address see your auto-reply. Add a backup-contact line — common pattern: "For urgent recruiting matters, reach jobs@yourcompany.com."

Bounces and unsubscribes

Bounces are surfaced on the candidate's email timeline; CVViZ flags hard-bounced addresses. Unsubscribe handling for marketing-style campaigns is part of email-marketing features (out of scope here).

Tips

• Use a Reply-To label that matches what candidates expect from you. Mismatched labels look like phishing.
• Validate the reply-to address by sending yourself a test message and replying.
• If you switch teams or roles, update Reply-To — old shared mailbox routing causes lost replies.