Cancel renewal or request account closure and an export

Cancel automatic renewal to stop renewal at the current period’s end. Request account closure, deletion, exports or refund review separately.

Before you start

Use the correct workspace and an account authorized to manage billing. Open Settings → Billing → Overview and check the plan, Renews on or Access until date, and any add-ons with their own validity periods. Agree internally who will retain the records your organization needs.

Cancel automatic renewal

1. In Overview, find the Auto-renew enabled banner.

2. Select Cancel auto-renew.

3. Read Cancel auto-renew? and confirm with Cancel auto-renew. Choose Keep auto-renew to leave it enabled.

4. Wait for the success message: Auto-renew canceled. It will stop at period end.

5. Refresh the billing overview and check the access date and renewal information. Keep that confirmation with your billing records.

Access continues until the current period ends. Cancellation does not close the workspace, delete data, export records or issue a refund. Arrange required exports before access ends.

If the cancellation banner is missing

The banner appears for eligible active automatic-renewal subscriptions. Review plan and add-on validity; one-time and lifetime purchases can differ. Contact support before the next renewal date if cancellation is unavailable or unclear.

If you later want to resume renewal, ask support to confirm the appropriate option for your current subscription before making another purchase.

Arrange an export before closure

1. List what you need: candidate details, resume files, job applications, notes, evaluation records, reports, attachments or communication history.

2. Check the export/download actions available to your account for those records. Your permissions and the export's selected scope determine what it contains.

3. Open a downloaded file and verify its columns, date range, record count and attachments. A candidate list alone may not contain notes, messages or files.

4. For a broader export, Contact CVViZ support with the required scope, desired format and deadline. Ask which data can be supplied, how it will be delivered and any applicable conditions.

5. Confirm that the required files have been received and are readable before authorizing closure or deletion.

If your workspace has API access, use the API quickstart and candidate/resume access guide to check the specific documented read operations and access scope. API access does not imply that every workspace record or attachment can be exported through one operation.

Request account closure, deletion or a refund review

An authorized representative should contact support with the workspace, requested date and export scope. Specify whether you need renewal cancellation, closure, deletion or refund review, and confirm retention and subscription terms.

Use the candidate privacy and data-request workflow for individual consent or data requests, and complete the requested action before closing the request.

If you are still charged or cannot access an export

Include the cancellation confirmation, invoice or payment reference, date/time and workspace in your support request. If access has already ended, ask support what recovery or export options remain available. Keep payment details masked and do not send passwords or complete card details.