Troubleshooting & Support
Resolve common problems and contact CVViZ support, including when you cannot sign in.
- Troubleshoot sign-in problemsRecover access, check invitations and SSO, and get support without signing in.
- Troubleshoot sending failures and spam placementIdentify the sender path, inspect errors, and investigate delivery without changing unrelated settings.
- Troubleshoot calendar connections and missing eventsCheck the correct account, active calendar, availability settings and scheduling result.
- Troubleshoot resume uploads and parsingResolve rejected files, failed processing, duplicate messages, and incomplete candidate profiles.
- Troubleshoot a message a candidate did not receiveCheck the exact message, sender and delivery context before resending.
- Find out why a menu or action is missingCheck roles, subscriptions, integrations, job context, and record states when a feature is unavailable.
- Troubleshoot browser, cache and site-data issuesIsolate loading or session problems without clearing unrelated browsing data.
- Contact CVViZ support and report a problemGet help while signed in or locked out, and include the details needed to investigate.