Use a payment method and request a renewal-method change

Choose an available payment method in checkout and review the amount, currency and renewal terms before paying.

Pay for a new purchase

1. Open the relevant plan, capacity or add-on purchase from Settings → System → Billing.

2. Select the available item and quantity, then review the checkout summary and company billing details.

3. Check whether the purchase includes automatic renewal and review any period or adjustment shown.

4. In the payment provider's checkout, choose an offered payment method and complete its verification steps.

5. Wait for CVViZ to confirm the result. Check the updated plan or entitlement and the invoice before treating the purchase as complete.

Available methods can depend on the purchase and payment-provider eligibility. If your preferred method is not offered, contact support to confirm the available arrangements before selecting a different purchase.

Change the method used for recurring renewal

To change a recurring renewal method, contact support. The billing screens have no saved-card editor, and a new one-time payment does not change an existing renewal method.

1. Check Settings → System → Billing → Overview for the current subscription and renewal date.

2. Contact CVViZ support from an authorized workspace account. Identify the subscription and explain that you want to change the payment method used for renewal.

3. Ask which verified provider or subscription-management route applies to that subscription, and complete any required payment verification through that route.

4. Confirm the resulting renewal arrangement and date before the next charge.

Keep the subscription in place until the renewal-method change is confirmed. Cancel or repurchase only when instructed for that subscription. Never share card details, verification codes or banking credentials.

Update invoice details separately

An administrator can use Overview → Billing details → Edit address to update company billing information. Review the required fields and select Save billing details. This changes billing profile information; it does not replace a payment method or automatically correct an old invoice. See invoices and billing details.

If checkout or verification fails

Read the provider's message and confirm the entered details and any required bank authorization. If the payment was deducted, or the outcome is uncertain, follow payment troubleshooting and ask support to check the transaction before trying again. Share a masked payment reference and error message, not payment credentials.

To stop a future renewal instead of changing its payment method, follow cancel automatic renewal and check the period-end confirmation.