Configure reply-to settings
Choose a reply-to email and sender name, review the actual sending workflow, and distinguish preferences from Outreach reply capture.
Use Email Preferences to save a reply-to address and sender name for the email workflows that use your preferences. The reply-to address and the connected sending mailbox are different settings.
Save reply-to preferences
Open Settings → Communication → Email Preferences.
Find Reply-to settings.
Enter the intended Reply-to email. Use an address whose replies your team can monitor.
Enter the Sender name you want to use where this preference applies.
Choose Save reply-to settings and wait for confirmation.
Use an address you can access. Manage mailbox connections separately in email setup.
Check the result before sending
Review the From address and reply information in the available composer or test screen. Send a test to an address you control and check the reply destination before emailing candidates.
If you clear an optional preference, check the default displayed in the sending workflow.
Outreach reply handling
Outreach has separate sending and reply-capture capabilities. In enabled workspaces, a sequence can use a dedicated reply address so that matched replies appear in Outreach and stop eligible follow-ups. Configure reply handling in the sequence.
If reply capture is unavailable, follow the explanation shown in the sequence and monitor the stated mailbox.
If saving or routing fails
Check the address spelling, saved preference, and sending service. Use the error or retry action shown if preferences cannot load or save. Contact support with the affected workflow and displayed sender or reply information if the result differs from what the interface shows.
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