Troubleshooting & FAQ
Common issues and how to fix them quickly.
- I can't log in (password reset and lockouts)Step-by-step recovery for the most common login problems.
- Email not sending or landing in spamWhy CVViZ emails get blocked or filtered, and how to fix sender reputation.
- Calendar not syncingFix common calendar sync issues with Google Calendar and Microsoft 365.
- Resume failed to parseWhy a CV parses incorrectly or not at all, and what to do about it.
- Candidate didn't receive my emailDiagnose why an email shows as sent in CVViZ but the candidate says they never got it.
- Why can't I see this menu? (permissions)When CVViZ hides a feature you expect to see, it's usually a role / permission issue.
- Browser, cookies, and cache issuesStrange UI behavior, blank pages, or login loops are usually a browser-side issue. Here's how to fix them.
- Getting help and reporting issuesHow to reach the CVViZ team via the in-product help widget — and what to include.